• Certification
  • Supporting Material
  • 18-month Free course retake

ACiT – Apple Certified iOS Technician

£1,650.00

Enquire

* - required
Clear
COURSE DESCRIPTION

Learn how to service and repair iOS devices, on a course from an Apple Authorised Service Training Centre.

This is a course that leads to the official Apple certification: Apple Certified iOS Technician (ACiT). This certification verifies your ability to perform basic troubleshooting and repair of iOS devices, such as the iPhone, iPad and Apple Watch.

Examinations: Two examinations are mandatory to achieve the qualification.

Does your business rely on iOS devices or do you support iOS devices and require a reliable way to service these in-house if the hardware fails? Do you aim to work for an Apple Store as a Genius or work for an Apple Authorised Service Provider (AASP)? If the answer is yes, you need to become Apple Hardware Certified.

Apple Certified iOS Technician (ACiT) certification verifies your ability to perform basic troubleshooting and repair of iOS devices, such as iPhone and iPad.

The ACiT certification exams emphasise identifying and resolving common iOS problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

This four-day course encompasses all training required to pass the certification exams associated in becoming an Apple Certified iOS Technician (ACiT). The course is a mixture of leader-led theory and extensive hands on practicals, including take apart sessions on the latest Apple iOS devices.

 

PREREQUISITES
  • Some basic IT knowledge is advisable.
  • Some basic knowledge of using an iOS device is preferred.
  • If you’re in any doubt about your suitability for this course, please call our training pros on 0800 043 8889 who will be pleased to discuss your training needs in more detail.

 

OVERVIEW
  • Comprehensive understanding of the Apple iOS Range. Their specifications, key features and hardware troubleshooting and repair.
  • Complete training on how to troubleshoot the hardware inside iOS devices.
  • Demonstrations by certified Apple Hardware Trainers on repair techniques.
  • Instructor led extensive student hands on take apart labs with the current iOS Range.
  • Overview of the current iOS Operation System (iOS 9) including configuration and updates, features and troubleshooting.

Please note that ACiT certification by itself does not allow a technician to order Apple parts. Apple parts are ordered via the GSX system, which only AASP’s and Self Certified Repair centres have access too. Information on becoming authorized for servicing Apple products can be found at www.apple.com/support/programs

Day 1

Apple Service Fundamentals.

  • Managing Customer Interactions (includes Customer Experience Skills).
  • Documenting Customer Interactions.
  • Basic Troubleshooting.
  • Determining Service Levels.
  • Technician Safety (includes the Safety First and Embedded Battery Safety).
  • ESD precautions.
  • Open Q&A and Exam Preparation (Including Review Quiz).
  • Apple Service Fundamentals Certification Exam.

 

Day 2

iOS Devices.

  • iPhone Overview: controls and navigation.
  • iPad Overview: controls and navigation.
  • Apple Watch Overview: controls and navigation.
  • Apple TV Overview: controls and navigation.
  • Touch ID features and related services.
  • Apple-specific iOS device features and components.
  • Features and services that use the Secure Element.
  • Services and features that use NFC. NFC controller technology explained.
  • Motion Coprocessor technology explained.
  • Taptic Engine technology explained.

iOS Features.

  • iOS Overview: key features and troubleshooting.
  • iOS Phone, FaceTime and Messages.
  • iOS Mail: setting up mailboxes and VIPs.
  • iOS alerts and notifications: Control Centre and Notification Centre configuration and features.
  • iOS security. Passcodes, encryption and privacy settings. Wallet app and Restrictions.

iOS Services.

  • Apple ID Overview: Creating and Managing Apple IDs and their usage.
  • iCloud Overview: Features, syncing content, iCloud Drive, iCloud Photos, Find My iPhone, Family Sharing and Continuity.
  • List common Apple-operated services that use iCloud.
  • Explain best practices to manage iCloud storage.
Day 3:

iOS Care.

  • Device setup and activation process. Troubleshooting iOS configuration. SIM Card Alerts.
  • Backups: Using iTunes and iCloud for backups.
  • Troubleshooting battery-related issues.
  • Device Maintenance, optimising iOS usage.

iOS Diagnosis.

  • The Evaluation process : Learn correct engaging questions to better troubleshoot a customer issue. Access the right resources to evaluate the device and issue.
  • The Isolation process : Discover how to identify specific questions that help to isolate the exact problem space in which a customer’s issue resides.
  • iOS Tools and Diagnostics : Overview of the diagnostics available to monitor and troubleshoot iOS devices.
Day 4

Servicing iOS Devices.

  • Learn how to use official Apple documentation, approved tools, and appropriate service strategies to safely repair iOS Devices.
  • Discover how to identify specialized tools, fixtures, or procedures required to service the iPhone 5 and iPhone 6 range.

Take Apart labs.

  • iPhone 5c Take Apart and Troubleshooting : Component isolation and take apart.
  • iPhone 5s Take Apart and Troubleshooting : Component isolation and take apart.
  • iPhone 6 Take Apart and Troubleshooting : Component isolation and take apart.
  • iPhone 6 Plus Take Apart and Troubleshooting : Component isolation and take apart.
  • iPhone 6s Take Apart and Troubleshooting : Component isolation and take apart.
  • iPhone 6s Plus Take Apart and Troubleshooting : Component isolation and take apart.

Open Q&A and Exam Preparation (Including Review Quiz).

Apple Certified iOS Technician (ACiT) 2016 Service Certification Exam.

 

Public Scheduled Classes

Come into one of our centrally located training facilities. Small class sizes, industry experienced instructors, and many classes lead towards certification.

Virtual Student

Attend a real-time class without leaving home.

Find out more

Private Training

We can organise training for you. We can do it for only one person or a group. Give us a call an we can make arrangements for your course.

Live Online Training

With our online toolbox let your global team learn together. Give us a call and we can make arrangements for your course.

Academy In A Case

If you can’t come to us we can come to you. Give us a call and we can make arrangements for your course.

Reviews

There are no reviews yet.

Be the first to review “ACiT – Apple Certified iOS Technician”

This site uses Akismet to reduce spam. Learn how your comment data is processed.

SKU: N/A Categories: ,
Thank you!