• Certification
  • Supporting Material
  • 18-month Free course retake

Conflict Management



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Conflict is inevitable, people disagree, argue and sometimes this is conflict.

Conflict management is a way of resolving conflict early by means of skilled communication and negotiation.  We need to know how to nip it in the bud and how to diffuse the situation before it gets out of hand.

The important question is how well to handle conflict situations?  Some people are too pushy and say too much, some are too passive and say nothing.

The best way to resolve conflicts is to develop a rational approach to all people and all problems.  Use reason, as opposed to either a high emotional approach or avoidance.

This one day course aim is to develop a rational team able to reason and communicate effectively.

Who is this course for?

All personnel needing to work with others more effectively when having to manage conflict situations.

What you will learn?

  • Use tools to identify positions, point of disagreement and causes of conflict
  • Identify the key components present in all angry confrontations
  • Recognise the different stages of conflict escalation
  • Maintain composure when responding to conflict and aggression, use skills to manage words, phrases and body language
  • Demonstrate skills to stay calm and manage angry behaviour
  • Understanding the costs to corporations caused by conflict in the workplace
  • Determining the cause of conflict
  • Recognising the signs of conflict situations
  • Determining your default conflict management style
  • Anticipating and responding to conflict
  • Fear reactions, assertiveness and cooperativeness
  • Resolving conflict
  • Tools, skills and strategies


Come into one of our centrally located training facilities. Small class sizes, industry experienced instructors, and many classes lead towards certification.


We can organise training for you. We can do it for only one person or a group. Give us a call an we can make arrangements for your course.


With our online toolbox let your global team learn together. Give us a call and we can make arrangements for your course.


If you can’t come to us we can come to you. Give us a call and we can make arrangements for your course.


You know that in the long term it pays to be skilled up in the latest software. But you’ll also know that, in the short term, investing in yourself can feel painful on your pocket. So we’ve got a solution that will help you learn the skills you need, at a monthly price that you can afford.

Introducing Academy Class Payments.

Because we’re committed to your success, we’re offering you the opportunity to pay for your training monthly, rather than the whole cost upfront. We want to remove every barrier we can to your success, and if having the flexibility to spread the cost of your training helps you, as it helps thousands of others, then let’s do it.



Academy Class Vouchers are a flexible, cost-effective solution for training multiple individuals within a team or across an organisation and allow any member within your organisation to book a training course anytime over a 12 month period.

Multiple users can make dramatic savings, booking 10 to 30 day training blocks from the Academy Class schedule. It’s up to you how many Academy Class Vouchers you purchase.

All you need to remember is that, the more you buy, the more you save.



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