In this competitive economy it is essential that you attract and keep clients. Customer service is a critical part of this process.
Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowing; obtain important information and ensure your customer – or potential customer – leaves you/the call with a good impression of your company.
This one day course aims:
- Ensure that employees portray a positive company image and deal with customers effectively
- Improves the quality of your brand
- Increases employee confidence in handling difficult customers
- Improves employee communication skills as a whole